You processed a refund but I haven’t received it yet.
Refunds will appear on your original method of payment within 3-5 business days. Please contact us otherwise if you do not see it in that time frame and we will do our best to investigate.
Why haven’t I received my order?
If your Tracking number shows ‘Delivered’:
1) Please wait 1-2 business days from the day the item says delivered before further action is needed.
It has been found that the shipping courier will scan the package as delivered while still at the processing facility but has yet to deliver to the customer.
2) Ask your neighbors or other household tenants in case they've received it while you were away and just placed it somewhere without notice.
3) Please attempt to contact the shipping courier with your tracking number to get further details about your delivery, as they should have additional information that may help or answer your questions.
4) If your order is not found after waiting 1-2 business days from the ‘Delivered’ date, please contact us and we will go ahead and initiate a trace with the carrier.
The carrier will then try to locate this item. This process can take up to 1 - 4 business days to complete.
• If the carrier is successful and locates the package, then it will be delivered shortly.
• If the carrier is unsuccessful in locating the package, then a replacement will be shipped.
I refused my order upon delivery, when will I get my refund?
If we are aware of your refusal we will monitor your return tracking. Once the tracking shows as ‘Delivered’, the refund will be processed within 3-5 business days and it may take an additional 3-5 business days for the refund to appear on your original method of payment.
If we were not made aware of the refusal, please contact us so that we may track the package.
My order was cancelled, when will my refund be processed?
Refunds will appear on your original method of payment within 3-5 business days.
I have not received my multiple items.
Occasionally, multiple items will be shipped separately and the additional tracking number is not properly uploaded to your order.
Please wait 2-3 business days to see if your multiple order arrives as it may be received after the first item.
If your order is not found after waiting 2-3 business days from the first item, please contact us and we will go ahead and initiate a trace with the carrier.
The carrier will then try to locate this item. This process can take up to 1 - 4 business days to complete.
• If the carrier is successful and locates the package, then it will be delivered shortly.
• If the carrier is unsuccessful in locating the package, then a replacement will be shipped.
I received the wrong item.
To initiate a return, please write us right away
Occasionally, the incorrect item will be packaged in the warehouse. Please include a full description in your return request and we will relay this information to the warehouse. We will issue you a pre-paid shipping label to have the item returned and will have the correct item sent for you at no charge.
Please note that due to computer monitor differences, color variations can occur between the actual product and your screen. Discrepancies due to differences in computer monitors does not qualify as having received the incorrect item.
My item is damaged, defective, or missing parts.
Please contact us immediately if your item arrived damaged, defective, or missing parts.
If you require a replacement part, please confirm the name and item number with a full description of the issue. Not all items will be able to have replacement parts sent but we will do our best to remedy the situation.
If the item is damaged or defective, please specify if damaged during transit or manufacturer defect with a full description of the issue. We will relay this information to the manufacturer and process a replacement item for you. If you would prefer a refund, please request this in your message.
Can my order be shipped faster?
Currently, we offer standard economy free shipping services worldwide. We are not able to upgrade the shipping method and do not offer any other faster services for delivery. In most cases the delivery time is 2-4 weeks.
Help, I made an error with the shipping address.
Items are shipped directly from the supplier or manufacturer and are prepared for shipment quickly after your order is placed. Once the item is prepared for shipment, it is difficult to change.
We will make an attempt to change the shipping address on your order but cannot guarantee success. Should your item be shipped to the original address provided, you may contact the shipping carrier and request a change or Hold for Pick Up.
When will my order ship?
To ensure fast delivery, orders are processed right away and the tracking number is uploaded within the following 1-2 business days. Once tracking is received, it generally takes 2-4 weeks to arrive.
Where does my order ship from?
We ship from several different distributors and warehouses across the world including the US and China. The most common shipping carriers are UPS, Fed Ex, or USPS in the United States. For all other countries, the main government postal service is used.
I want to return my item.
- Full description of why item is being returned
- If more than one item, confirm quantity
- Specify if refund or replacement item is preferred
- If damaged, provide detail on package or item defect
Return requests received outside of the 30-day return window are not accepted and will be closed.
An agent will follow up with a prepaid return label for you to use.
Help, I need to cancel my order.
Items are shipped directly from the supplier or manufacturer and are prepared for shipment quickly after your order is placed. Once the item is prepared for shipment, it is difficult to cancel.
We will make an attempt to cancel your order but cannot guarantee success. Should your item be shipped, you have the option to refuse the package upon delivery. Once returned, a full refund would be applied.